This is commonly caused by the scale or location of the model relative to the Rhino origin.
- Move your model to the Rhino origin (0,0,0).
- Check the scale of your model. Very small models (<100mm) may be occluded by physical objects or difficult to see within the field of view of the HoloLens.
- Very large models (>10,000mm) may be occluded by physical objects like walls or floors. Try scaling these models down using the Fologram scale tool before scaling them up.
- Check to ensure your model isn't behind you!
- Check to ensure you have applied opaque, non-black materials to your scene!
- Check your model is made of solid geometry and that single sided surfaces are facing the desired direction.
If these tests fail, try restarting the HoloLens and Fologram and ensuring you can view the test scene
- Exit any open applications on the HoloLens
- Hold down the power button to turn off the device
- Turn the device back on and log in if necessary
- Start Fologram
- Restart Rhino and Fologram
- Follow the instructions to load the test scene and connect to the Hololens
- Try adding some more geometry (e.g. a sphere or box) in Rhino and ensuring that these changes are reflected on the Hololens.
If you are still having trouble viewing your model, please submit a support ticket and attach your model file so we can identify the problem and get you back up and running.